Client Information
Thank you for choosing Edmonton West Animal Hospital
When you are looking for a veterinary care clinic you should be able to count on considerate and competent care by a knowledgeable staff. Our team of veterinarians and technicians are committed to providing excellent care for your animal companion. Our team will work with you to provide information on all the options for your animal companion’s care and we encourage you to ask questions. Our team is here to help you, but ultimately you are free to choose the option that is best for you, your animal companion and your family.
Please see below a list of commonly asked questions and answers. Here you’ll find the basic information about Edmonton West Animal Hospital and how we assist you as a new or returning client. If you have any additional questions before your scheduled appointment, please feel free to contact us.
Frequently Asked Questions – FAQs
- Parking
- Check in
- How does the appointment process work?
- How does payment work? Do I have to leave a deposit?
- What is the admission procedure and what happens once my pet is admitted?
- May I visit my pet if he or she is hospitalized?
- My pet is going to require recheck appointments, what does this involve?
- Can I return food back to the clinic?
Parking:
Convenient FREE parking is located at the front of the hospital for our clients.
Check in:
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Please arrive 15 minutes before your scheduled appointment. If you have pet insurance, medical files, or other related papers please bring that documentation with you. You will be checked in at the front reception and the appropriate veterinarian will be notified of your arrival. New clients need to fill a short registration information sheet. If you been to our hospital before please confirm your current address and telephone number so that we can keep your current information on file. Similar to when you visit your family doctor, we strive to see you and your pet at your scheduled appointment time. Occasionally emergencies or urgent developments with other patients may delay your appointment. We appreciate your patience if this occurs. There is a free coffee service in our waiting area and a locally owned Cafe in the professional building just north of us.
If you have any special needs in terms of your check in please feel free to call us once you arrive in our parking lot. People with disabilities will have access to our goods and services. Our facility has wheelchair accessibility. For the safety of your pet, and that of others, we require that all patients be properly restrained during their visit with us i.e. on a leash or in an appropriate carrier. We kindly ask that if you have a pet who is not good around large crowds or other animals that you inform us prior to your visit so we can prepare the reception space for your arrival.
If your pet is coughing, sneezing, vomiting, or showing any other signs of a possible infectious disease, please keep your pet in your vehicle and please call us from the parking lot once you arrive and we will give you special instructions so that we can keep other pets happy and healthy.
How does the appointment process work?
One of our team of experienced veterinarians take a history from you and examine your pet from head to tail. Following evaluation, your veterinarian will discuss examination findings and recommendations for further diagnostic workup. This workup can be performed on the day of your appointment in the majority of cases. Availability of certain diagnostics is variable and cannot be guaranteed on the day of your appointment unless previously arranged.
How does payment work? Do I have to leave a deposit?
Payments are due upon services rendered. For further information please check our payment page.
What is the admission procedure and what happens once my pet is admitted?
If your pet needs admission for elective surgery (such as spay/neuter/dental etc. ) or any other non-elective medical /surgical condition or diagnostic, then one of our vets or vet technicians will go over the hospitalization/surgical consent form to discuss briefly about diagnostic options and treatment plan with you. Once the consent form is read and signed by you, your pet will be admitted to the hospital, he or she will be placed in a spacious kennel, run or stall and provided with bedding, food, water and lots of attention! Cats are given a litter box and dogs receive regular walks depending upon their medical condition. Our team of veterinarians, registered veterinary technicians and animal care staff work closely with your pet and will be providing you any updates. If you are calling for an update on a hospitalized pet, please call after 10:00 AM.
May I visit my pet if he or she is hospitalized?
Yes, most patients can be visited, however, there may be some situations where visitation is not possible. Visits are to be scheduled with your treatment team. Please call us beforehand so that we can arrange a visit to avoid interrupting ongoing treatment. The number and length of visits will be based on your pet’s condition. Unfortunately, we cannot allow isolation patient visits due to the risk of disease spread.
Is my pet going to require recheck appointments and what does this involve?
Rechecks are to establish medical progress, healing, confirming a medical condition has been treated completely or to do additional diagnostics if needed. We re-assess the current treatment plan to ensure that it is best suited for your pet’s medical needs.
Depending on your pet’s condition, recheck visit(s) may be necessary to best manage or treat any ongoing medical issues. The schedule of rechecks, as well as any cost estimates for rechecks, can be discussed prior to your pet is discharged from the hospital.
Surgical recheck appointments may or may not carry charges associated with them. These will be discussed on a case-by-case basis.
Can I return food back to the clinic?
Unopened food is 75% refundable (there is a 25% re-stocking/shipping and handling fee) within 72 hours of purchase.
Thank you for entrusting us with the care of your pet. We will do our very best to ensure that you and your pet have a positive experience at Edmonton West Animal Hospital.
