Our success and the reason we have been around for so many years is simple: We love what we do! We dedicate time and care into our passion and naturally develop great relationships with our clients and patients in the process. Our services have been recognized time and time again. We are a multi-award winning veterinary hospital.
The following are some of the awards and recognitions we have received over the years for our hard work and dedication:
Through the gathering of unbiased consumer opinions, calculated and vetted by some of North America’s leading market research firms, Consumer Choice Award has awarded Edmonton West Animal Hospital as Edmonton & Northern Alberta Area’s BEST Veterinarian company.
Consumer Choice Award has been recognizing & promoting business excellence in Canada for over 30 years. Consumer Choice Award is the only organization in Canada to utilize statistically supported independent market research to determine brand reputation, customer satisfaction and business excellence. Each year, the Consumer Choice Award uses a third-party research firm to collect perceptions, opinions and expectations responses from thousands of consumers and businesses. This dynamic selection method and rigorous selection process ensures that only the most outstanding companies across Canada are the winners of the prestigious awards within their respective industry.
Winning the Consumer Choice Award is a great honor and we do not take it lightly. Obviously, this is a big accomplishment and we are very proud of it, but it would not be possible without YOU, our clients! We are committed to continuing the pursuit of business excellence and to providing the greatest veterinary services possible here in Edmonton!
Edmonton West Animal Hospital is proud to announce that we have been crowned the winner for Top Choice Veterinary Clinic of 2021 in the city of Edmonton. Winning the Top Choice Award is one of the most coveted endorsements a business can receive, and this victory is a testament to our dedication to the consistent pursuit of total patient care and client satisfaction. It is a great honor to be considered for an award that is based on the opinions of our clients and our efforts in the community. This award is selected by the consumers across Canada and is known as the “Mark of Excellence” worn by today’s leading businesses representing the trust and loyalty that we have earned from the people we serve.
As part of the process, customers can nominate their favorite businesses for the Top Choice Award as a thank you for providing them with high-quality products and services. Unlike traditional market research, Top Choice Awards conducts its studies openly and interacts directly with participants of the survey. During the qualification stage, the nominees have their reputation and customer satisfaction history audited. Each nominee is handpicked based on a strict set of standards that must be rigorously met, if not exceeded. After the qualified nominees are selected, a vote is conducted over roughly a two-month period.
By winning the Top Choice Award, Edmonton West Animal Hospital has set new standards for quality, service, image, value, and professionalism. This could not have been done without the dedication of our team and clients, and for that, we are very grateful to you all.’
Edmonton West Animal Hospital is proud to announce that it has been selected again as one of Edmonton’s Top 3 veterinary clinics by Three Best Rated® , an independent, third-party business review site.
Three Best Rated® was created with a simple goal to find customers the top 3 local businesses, professionals, and health care providers in any city. Their employees handpick top 3 local businesses. They check business’s reputation, history, complaints, ratings, satisfaction, trust, cost, general excellence, reputation using their 50-Point Inspection. They display only businesses that are verified by their employees. Their website is updated on a regular basis for quality and latest business information. They believe that local businesses provide better and personal services than corporations to you and your family. Their policy is free to list because if you can pay to list, then is it really the best business? No Pay to Play!
Edmonton West Animal Hospital is the only clinic in Edmonton which has the honor to stay consistently in the list of Top 3 veterinary clinics for the last five consecutive years. Being listed persistently as one of the Three Best Rated® veterinary clinics is a big thank you coming from the clients and patients we have cared for, and we are deeply moved and grateful.
Edmonton West Animal Hospital is proud to announce that we are rated at #1 position by Top Rated Local® independent third party to help the clients to find the top rated local veterinary business with ease.
Top Rated Local® is built upon 5 pillars of the customer experience and is created to empower both businesses and consumers. Capturing the overall customer experience is unlike anything on the market. This is not a review site — it is an experience- and rating-based system.
5 pillar rating-based systems include :
These pillars allow consumers to highlight what was important outside of just writing some comments (reviews). It is a true, simplistic feedback system that has more value than reviews alone, and it creates a place where the customer experience is amplified. Altogether, Top Rated Local® creates a more meaningful environment for customers
Edmonton West Animal Hospital is proud to announce again that we have been also awarded Best in Edmonton by an independent Website after strict evaluation and searching for best reputation, facility and customer opinions.
As per BEST IN EDMONTON website to review business in their own words they work on following guidelines :
To provide you with only the best in Edmonton, we make sure to meticulously test, monitor, and evaluate all of the aspects of a product or service before we put them in our lists. And to ensure that we make fair and objective reviews for each of them, we formulated our own review process that we strictly follow.
To give you an idea of how we do things around here, let me give you a quick run-down of our review process:
1. Acquire the Product or Service, Experience is the best teacher—or in this case, the best reviewer. You can’t make accurate reviews about something if you haven’t tried it for yourself, right? That’s why we only review products and services that we have tried and tested for ourselves. Even if we have to shell out money to buy a product or to subscribe to a service, we will do it to give you a clear idea of what it’s like to use it.
2. Identify the Intended Purpose A product’s or service’s purpose is to provide a solution to an existing consumer problem. That’s why it’s important to know the intended use of a product or service: because that’s how we’ll know what to focus our reviewers’ goggles on when we write up our recommendations.
3. Teardown of the Product and Service
We mean this figuratively and literally.
- We look at the advertised features or specifications and tear them down to evaluate each of them properly.
- This is so that we can come up with a comprehensive review of the entire product or service.
During the evaluation, we ask ourselves questions like:
- What is the quality of the feature or service offered?
- How well does it achieve its intended purpose?
- Do its features or specifications set it apart from other similar products or services?
- What is its price point compared to similar products or services in the market?
For some products, we literally take them apart so that we’ll also be able to see the quality of the parts that make it whole and understand how they work.
4. The Pros and Cons
After gaining first hand experience, we then list out what we think are the pros and cons of a product or service. However, we don’t base our reviews entirely off our own experience. We also take into account numerous customer testimonials about a product or service because we recognize how different user experiences can be.
5. Final Evaluation
Finally, we take a step back and look at all of the data we gathered and make a decision—do we recommend it or not? If we recommend it, we will tell our readers what made us do so. And even if we recommend it, we’ll still tell you of things you should consider before you buy the product or service. If we don’t recommend it, we will simply exclude it and look for another product or service we can review and give the moniker of “Best in Edmonton”.
Edmonton West Animal Hospital is proud to have a talented, knowledgeable, & motivated team that is dedicated to making an impact on the industry. Our medical director, Dr. Navjot Gosal is recipient of Young Veterinarian of the Year Award in 2011. This award is presented to a new Alberta Veterinary Medical Association member veterinarian who has shown enthusiasm for veterinary medicine and demonstrated emerging leadership in the veterinary profession.
The Edmonton West Animal Hospital is proud to say that we have been recognized as a Gold Standard Cat Friendly Practice by the American Association of Feline Practitioners, which means we incorporate the highest level of established cat-friendly criteria.
The American Association of Feline Practitioner developed the Cat Friendly Program to help support the ongoing needs of cats. The Cat Friendly Practice® program is leading the movement to make veterinary care less stressful for cats and their caregivers. The program provides support and in-depth, quality educational content to help veterinary professionals better understand the unique needs of cats. The aim is to reduce the stress on the cat for the visit, improve the quality of care and engage a supportive veterinary team. Program standards for the delivery of care to the feline population are research-based and represent the highest standards of feline medical care. To be considered for approval into the program, the practice has met the criteria on the checklist (110 cat specific standards), attended special training, reviewed educational materials, and designated a cat Advocate. That means our practice is equipped with specific equipment, staff knowledge, atmosphere and feline handling skills.
Edmonton West Animal Hospital is sensitive to the needs of both cats and pet parents therefore maintained its Cat Friendly Practice status since 2017. As a Cat Friendly Practice, our hospital has met specific criteria that demonstrates their unique ability to treat and handle feline patients gently and with respect. The Cat Friendly Practice® program helps veterinary teams stay ahead of best practices in feline medicine. As a result, cats and their caregivers will have a less stressful visit because the practice is tailored to felines’ specific needs.
AAHA-Accredited Hospitals: Champions for Excellent Care
Did you know that accreditation for animal hospitals is voluntary? Surprising, isn’t it? On top of our regular Alberta Veterinary Medical association accreditation – which all clinics in Alberta must pass – Edmonton West Animal Hospital has gone one step further with achieving American Animal Hospital Association (AAHA) accreditation. Nearly 60 percent of pet owners believe that their pet’s veterinary hospital is accredited when it is not. In actuality, only 12-15% of animal hospitals have gone through the accreditation evaluation process by AAHA. We are proud to call ourselves an AAHA-accredited hospital.
AAHA standards are recognized around the world as the benchmark for quality care in veterinary medicine. The accreditation process is rigorous and time-consuming, and not every veterinary hospital wants to go through the lengthy process. Accreditation by AAHA means that an animal hospital has been evaluated on approximately 900 standards of veterinary excellence. AAHA regularly evaluates our hospital to ensure that we meet or exceed the Association’s standards for patient care, hospital services and equipment. AAHA accreditation is considered the standard for veterinary excellence, and does not vary between states or provinces (AAHA accredits hospitals in both the U.S. and Canada).
We are an AAHA-accredited veterinary hospital since 2015. Our accreditation demonstrates our commitment to the highest standards of veterinary care. Pets are our passion. And keeping them healthy is our #1 priority. Here, we strive to deliver excellent care for pets. Because your furry friend deserves nothing less.
Learn more about AAHA accreditation and why our accreditation is important to you and your pet. Visit aaha.org/petowner.