When things go wrong with your companion, it can be stressful both for you and your pet. We make your pet’s health our priority, and are here for you 365 days a year. If your pet requires emergency care, you can call or text us 7 days a week at (780) 488-0124 or come visit us during our regular business hours.
Although our practice has extended hours and is open 365 days of the year for your convenience, we are not a 24 hour emergency vet clinic. To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. If a situation arises where you need to come in for an emergency situation or when you cannot make an appointment due to your busy schedule, do not worry as we accept walk-ins. Appointments are always preferred and will take precedence over walk-ins, but we realize the importance of having this option with people’s busy schedules.
With walk-ins, the owner should be aware that there may be a wait time to meet directly with the doctor. We’ll try our best to accommodate you on a walk-in basis but in fairness to our clients with appointments, we can make no promises that we will be able to fit you in all cases. We will triage patients first come on a first-come-first-serve basis, and we do not currently have assigned technical staff to complete patient triage based on symptoms/ signs.
We know emergencies can happen unexpectedly, however please call us ahead if possible so that we can better prepare ourselves in advance for immediate care. Our emergency vet is prepared to handle all types of issues, whether they be urgent or not. Our emergency vet staff and doctors are highly trained in helping patients which require intensive care or emergency surgical care utilizing the latest technologies.
Walk-ins arriving less than 45 minutes before closing may be asked to go to 24 hour Emergency clinic if it is in your pet’s best interest.
Click here for informative pet safety tips that will help prevent certain emergencies in the future – please read them when you have the time, it may save your pet’s life.