Dear Clients,
As we continue to provide our Veterinary Services during this pandemic we continue to keep the health and well-being of your pet as our top priority. We have made some changes to our clinic policies to protect your health along with the health of our staff.
Appointments:
As of November 1st, we have opened our doors and you will once again be able to accompany your pet inside the clinic for their exams, wellness visits, vaccine appointments as well as surgical drop offs and dismissals. We also continue to provide walk-in services, however, we ask you to call in ahead of time for these appointments.
In accordance with the current Alberta Health Services regulations, we have implemented the following measures to help prevent the spread of COVID-19:
- We ask that only one person per family accompany their pet(s) inside the clinic.
- It is mandatory to wear a mask at all times inside the clinic and to sanitize your hands upon entering. Sanitizers are located right upon entering the clinic as well as throughout reception areas. Masks will be provided if you do not have one.
- Do not attend the clinic if you have COVID-19, have symptoms of COVID-19 or you have been in contact with someone who has had symptoms of COVID-19, or if you have travelled within the last 14 days.
- To minimize potential contact exposure and to coincide with our Going Green Initiative, we are asking you to please request an electronic copy of your receipt. We also have all other forms including our certificates, registration & consent forms available electronically.
During your pet’s examination, we will make sure to maintain adequate social distance at all times. We ask that you remain behind the screens and designated floor markers. At times, we may ask an assistant into the room to help hold your pet; we ask that you continue observing from the appropriate distance.
If you arrive for your pet’s appointment and find we have a line-up, please call us to let us know you have arrived. We will have a staff member retrieve you and direct you to our waiting area or examination room as soon as possible. We ask for your cooperation and patience as we work on keeping our social distancing spacing and health services policies in place.
We will still continue to offer our curb-side services for those who wish to use this service. You will still have the opportunity to be a part of your pet’s exam via cell-phone; we ask that you call the clinic upon your arrival, and that you remain in our parking lot during your pet’s examination. The doctors will call you on the cell phone number you provide.
Additional Information:
We continue to request non-cash payment when possible and will offer debit/credit payment inside the exam room. We will also be offering to email all forms including receipts, registration forms, & consent forms.
Traffic in the clinic will be directed by our staff to ensure everyone’s safety.
Please note that we have also increased the frequency of our cleaning and sanitization protocols throughout the clinic, especially in our high traffic areas.
Pet Food and Medication Pick-Up:
We continue to recommend that you place your food orders online and call ahead for medications. Once you arrive at the clinic you may call us or if you are comfortable coming inside, we would be happy to help you. We are currently permitting 10 people into the waiting area at any given time. Please use the markers on the floor to maintain social distancing and remember masks are mandatory
Please reach out to us by phone or email if you have any questions.
Sincerely, Edmonton West Animal Hospital Team
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